Surfshark VPN Review Australia

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Looking for the scoop on Surfshark VPN in Australia? Wondering how it stands out in a sea of VPN options?

I’ll dive deep into Surfshark’s packages, safety features, cost, speed, and the effectiveness of its customer service.

Surfshark VPN: Features, Benefits and Use in Australia

Surfshark VPN is an advanced virtual private network service that offers a secure and private internet browsing experience. It works by establishing a secure connection between the user’s device and the internet, encrypting all data traffic to protect sensitive information from potential threats. With Surfshark, you can browse the web anonymously and access geo-restricted content by masking your IP address and choosing from a vast network of servers located in different countries.

surfshark vpn review

Core Features

Surfshark VPN offers a variety of essential features that have gained popularity in Australia. First and foremost, Surfshark VPN provides the advantage of unlimited simultaneous connections, enabling users to secure multiple devices under one subscription.

Additionally, Surfshark provides robust encryption protocols, including IKEv2/IPSec and OpenVPN, ensuring secure data transmission. The service also includes a built-in ad and malware blocker called CleanWeb, protecting users from unwanted ads, trackers, and malicious websites. Likewise, the kill switch and MultiHop function are also available in Surfshark VPN.

Table 2. Comparison of Surfshark VPN with other VPNs Available in Australia

FeaturesSurfshark VPNExpressVPNNordVPNCyberGhost VPN
Pricing19.51 AUD/Month19.51 AUD/Month22.59 AUD/Month19.57 AUD/Month
Simultaneous ConnectionsUnlimited567
Server Locations3200+ in 65+ countries3000+ in 94 countries5500+ in 59 countries7200+ in 91 countries
VPN ProtocolsOpenVPN, IKEv2/IPSecOpenVPN, IKEv2/IPSecOpenVPN, IKEv2/IPSecOpenVPN, IKEv2/IPSec
No-logs PolicyYesYesYesYes
Dedicated IPAvailableAvailableAvailableAvailable
Ad and Malware BlockerYes (CleanWeb)NoNoYes (NoSpy)
Customer SupportEmail and Live Chat (24/7)Email and Live Chat (24/7)Email and Live Chat (24/7)Email and Live Chat (24/7)
Refund (Days)30303014

Can Surfshark be Trusted?

Yes, Surfshark is renowned for its robust security measures, ensuring that users’ online activities remain protected.

Here are the details of Surfshark’s security features:

Surfshark’s No-Logs Policy

One crucial aspect that determines a VPN’s trustworthiness is its logging policy. Surfshark maintains a no-logs policy. It means that the user’s data remains confidential and protected. By not storing any logs, Surfshark effectively prevents any potential misuse or unauthorised access to user information.

Analysis of the Encryption and Protocols Used

Surfshark implements AES-256-GCM encryption, considered highly secure and virtually unbreakable. This encryption standard guarantees the confidentiality and integrity of data transmitted through the VPN. In terms of VPN protocols, Surfshark supports OpenVPN and IKEv2/IPSec, which are known for their strong security and reliability.

surfshark vpn encryption and protocols

Transparency of the Company and its Practices

Transparency plays a crucial role in building trust with VPN providers. Surfshark is known for its commitment to transparency, providing detailed information about its practices and policies. The company discloses its data protection practices, security measures, and server infrastructure.

User Reviews and Feedback for Trustworthiness

User reviews and feedback play a significant role in assessing the trustworthiness of a VPN service. Surfshark has garnered a positive reputation among users worldwide, including in Australia. Users appreciate Surfshark’s reliable performance, fast connection speeds, and a strong commitment to privacy.

Surfshark customer reviews on Trustpilot

Surfshark VPN Pricing and Packages

Surfshark VPN offers a straightforward and competitive pricing structure. It provides different subscription plans to cater to varying user needs. Users can choose from monthly, annual, or longer-term plans, each offering different pricing options.

Comparison of the Different Packages and their Features

Surfshark offers three main packages: Monthly, 12 Months, and 24 Months. The Monthly plan provides flexibility with a pay-as-you-go option. The 12 Months plan offers a mid-term commitment at a discounted rate, while the 24 Months plan provides the best value with the lowest monthly cost.

surfshark vpn packages

Regardless of the chosen plan, users have access to all Surfshark’s features, including unlimited bandwidth, unlimited device connections, and a range of security features like CleanWeb, MultiHop, and a strict no-logs policy.

Surfshark VPN Performance

Speed Test Results

Surfshark VPN is known for its consistently high-speed performance. It optimises its servers to provide fast and reliable connections for users. Speed test results have shown that Surfshark maintains excellent download and upload speeds, allowing users to browse the internet, stream content, and download files without significant lag or buffering. It is important to remember that the user’s internet connection, geographical location, and the distance to the chosen VPN server can influence internet speed.

Server Locations and their Effect on Performance

Surfshark boasts an extensive network of servers, spread across 65+ countries. This wide range of server locations allows users to connect to servers in close proximity to their physical location, minimising latency and optimising performance. By having numerous servers strategically located worldwide, Surfshark ensures that users can access fast and reliable connections regardless of their location. The proximity of the server to the user plays a significant role in maintaining optimal performance.

Stability of Connections

Surfshark VPN offers stable and consistent connections for its users. The VPN’s servers are carefully maintained and regularly optimised to deliver reliable performance. Users can rely on Surfshark for uninterrupted and stable connections, ensuring a seamless browsing experience. By utilising robust server infrastructure and employing quality network management practices, Surfshark minimises connection drops or disruptions, providing a stable VPN service.

Performance for Streaming Services, including Australian Content

Surfshark VPN is highly effective for accessing streaming services, including Australian content. Its broad server network allows users to connect to servers located in Australia, granting them access to geo-restricted Australian streaming platforms and content libraries.

Surfshark’s fast connection speeds and optimised servers make it an excellent choice for streaming, as it delivers smooth playback and eliminates buffering issues. Whether it’s streaming popular Australian shows, movies, or sports events, Surfshark ensures an enjoyable streaming experience.

Impact on Gaming and Torrenting

Surfshark VPN is also suitable for gaming and torrenting activities. With its fast speeds and stable connections, it minimises latency and lag, providing a smooth gaming experience. Additionally, Surfshark’s network is P2P-friendly, allowing users to securely and anonymously engage in torrenting activities.

The VPN’s encryption and no-logs policy ensure user privacy and protection while torrenting. Surfshark also offers dedicated servers optimised for P2P file sharing, further enhancing the performance and security of torrenting enthusiasts.

gaming on surfshark vpn

Surfshark Customer Service

Surfshark prioritises excellent customer support to ensure users have a seamless experience. They offer multiple channels for customer assistance, including email and chat. The live chat feature allows users to connect with a support representative in real time, resolving queries and issues promptly. Email support provides an alternative method for users to reach out with any concerns or inquiries they may have.

Response Time and Efficiency Evaluation

Surfshark is known for its prompt response times and efficient customer service. The average response time for live chat support is typically within minutes, ensuring quick assistance for users. Email responses are also generally received within a reasonable timeframe, often within a few hours. The support team is well-trained and knowledgeable, providing helpful and concise solutions to customer queries.

Surfshark: How to Cancel Auto Renew

Step-By-Step Guide on Cancelling the Auto-Renewal Feature

Cancelling the auto-renewal feature for Surfshark is a straightforward process. Here is the cancellation process:

  • Log in to your Surfshark account on the Surfshark website.
  • Navigate to the “Billing” or “Account” section of your account settings.
  • Locate the auto-renewal settings and select the option to disable it.
  • Confirm the changes and save the settings.
  • Verify that the auto-renewal feature has been successfully turned off by checking your account settings.

Surfshark’s Cancellation Policy and any Potential Refunds

Surfshark offers a transparent cancellation policy. If users decide to cancel their subscription, they can do so at any time. However, it’s important to note that Surfshark does not provide refunds for unused portions of a subscription. Users can continue to use the VPN service until the end of their billing cycle, after which the subscription will not be renewed.

Surfshark VPN cancellation policy

User Experiences and Feedback on the Cancellation Process

User experience with the cancellation process of Surfshark have generally been positive. Many users have found the cancellation process to be straightforward and hassle-free. The step-by-step instructions provided by Surfshark make it easy for users to navigate through their account settings and disable the auto-renewal feature. Users appreciate the transparency of Surfshark’s cancellation policy, even though refunds for unused portions of a subscription are not provided.

Surfshark VPN for Businesses

Surfshark offers tailored VPN solutions for businesses, providing secure and reliable online connectivity. Its business packages include features designed to meet the specific needs of organisations. These packages often come with advanced security features, such as dedicated IP addresses, enterprise-grade encryption, and centralised management capabilities. Additionally, Surfshark offers multi-seat licensing, allowing businesses to protect multiple employees’ devices simultaneously. Surfshark ensures the highest level of privacy and security for business operations with top-notch security features.

Final Thoughts

Surfshark VPN proves to be an excellent choice for customers in Australia. With access to streamed content and popular platforms like Netflix and Hulu, Surfshark stands out among its competitors. It delivers on its promises, providing reliable performance without breaking the bank. The affordability and functionality of Surfshark make it a worthwhile option for users seeking a dependable VPN service.

Frequently Asked Questions

Is Surfshark a Reliable VPN Option in Australia?

Surfshark is indeed a reputable and reliable VPN choice for users in Australia. With its robust security measures, extensive server network, and fast speeds, Surfshark enables users to access geo-restricted content and browse the internet securely. Its affordability and unlimited simultaneous connections make it a compelling option for individuals and families alike.

Can Surfshark VPN be Trusted?

Surfshark VPN can be trusted as it prioritises user privacy and security. With its strict no-logs policy, strong encryption protocols, and regular security audits, Surfshark ensures that user data remains confidential. Positive user reviews and feedback further reinforce its trustworthiness as a VPN provider.

What is the Cost of Surfshark VPN in Australia?

Surfshark VPN offers flexible pricing plans in Australia. The monthly plan starts at 19.51 AUD (12.95 USD) per month. For longer-term commitments, the 12-month plan costs 6.01 AUD (3.99 USD) per month, while the 24-month plan is available for 3.47 AUD (2.30 USD) per month. These pricing options make Surfshark VPN an affordable choice for users seeking reliable online security and privacy.

How does Surfshark VPN Compare to PIA?

When comparing Surfshark VPN to PIA (Private Internet Access), both VPN services have their strengths. Surfshark offers unlimited simultaneous connections, a wider server network, and advanced features like CleanWeb and MultiHop. PIA, on the other hand, is known for its robust security, dedicated IP options, and strong reputation. The choice between Surfshark and PIA depends on individual priorities and preferences.

Is Surfshark VPN Better than NordVPN?

Surfshark VPN and NordVPN are both highly regarded VPN providers. While Surfshark offers unlimited simultaneous connections and affordability, NordVPN has a larger server network and a well-established reputation. The decision between the two ultimately depends on specific needs and preferences. Both Surfshark and NordVPN offer reliable security and privacy features, making them popular choices among VPN users.

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